Return and Refund Policy

Here at ACCESS CAMERAS, we want you to be confident in our service and our returns process, if in any doubt please contact us and we'll be happy to help!

CANCELLATION BY US
If we cannot supply your order we will offer you an alternative item or a full refund. If we are unable to deliver to your address, you will need to provide a different delivery address or we will need to cancel the order.

RIGHT OF CANCELLATION

The United Kingdom's Distance Selling Regulations provide you with a right to cancel your order for products that you have purchased without viewing first hand. This right is valid at any time up to the end of the 14th working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you have visited one of our dealers or have visited us directly to view or be demonstrated on the product you are purchasing then distance selling regulations do not apply.

If you wish to cancel your order, please email or call us immediately. Notice must be received in writing to notify us of your intention to cancel the order. Order number, date of purchase and contact details must be supplied. We would also appreciate it if you could give your reasons why you have decided to cancel.

If you have already received the products, you must return them to us at the address we advise you to send them. We recommend you use a recorded delivery service that insures the goods when returning them. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.

FAULTY GOODS
You may return an item to us if it is faulty but we will first provide technical support by telephone to try and resolve the problem. If the manufacturer offers customer support, we may ask you to contact them before providing support of our own. If you decline manufacturer support, you will be responsible for all delivery costs associated with the return.
When we receive a returned item and confirm that it is faulty, we will repair or replace the faulty item or parts. Any replacement will be of comparable age and condition and may be refurbished. If we are unable to repair or replace the item, we will offer an alternative item of equivalent or superior specification. Except for DOA you will be responsible for the cost of returning the item to us.

DEAD ON ARRIVAL (DOA)
An item is classed as DOA if it is faulty on receipt and you notify us within seven working days. Once you have notified us you should return the item to us within 14 days complete with all supplied packaging, components, accessories and instructions. Once the fault has been confirmed, we will send a brand new replacement or issue a full refund. We will reimburse your return delivery costs.

NO-FAULT FOUND (NFF)
If you return an item and we cannot find any fault it will be classed as NFF. In this case, you will not be entitled to a replacement or refund and will have to pay for the item to be sent back. Also, you will not be entitled to any refund of postage costs that you incurred sending the item back to us. If an item is NFF but you do not wish to have it back then we may, at our sole discretion, accept the item back for a partial refund after deducting a 30% restocking fee.

FITNESS FOR PURPOSE
Before buying, please make sure that the item is suitable for your needs and compatible with your other equipment. If you find an item is unsuitable or incompatible after you have purchased it, you will only be able to return it if it is not as described or faulty. Please note that if you are simply not happy with your purchase we do not offer refunds unless the item is not as described or faulty.

RETURN DELIVERY
If you are returning your goods / order to us including hired equipment, then you are responsible for the return delivery costs including insurance to cover the retail price of the item. If however, we have agreed (in writing) to pay for the return of your goods / order then we will normally ask you to use the most economical delivery method (please contact us for details if you are unsure). If you choose to use a more expensive method and you are entitled to a refund of delivery charges, e.g. your item was DOA, we will only refund the cost of an economy delivery. Please note that you are responsible for the goods until they are received by us, so we recommend that any returns (including hire equipment) are sent using a tracked and signed for service with an appropriate level of insurance to cover the cost of the goods in FULL.

REFUNDS
Refunds will not be given for special order products and items and this includes refunds for deposits. If you are entitled to a refund, you must request a refund in writing as we will not consider a refund without a prior written request that has then been approved by us. You will be expected to arrange for the return of the goods as we do not offer a collection service. Any item that is returned without our written confirmation of entitlement will NOT be refunded. In some cases, we will accept the item back for a partial refund after deducting a 30% restocking fee.

For questions regarding returns, please contact Access Cameras Customer Service: support@accesscameras.co.uk